General Terms and Conditions

These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between us shall be governed by Laws of India and Wales and any disputes that arise will be resolved exclusively in the Courts of  India and Wales.

The website is owned, operated and managed by PRATI ENTERPRISES (also referred to as PRATI ENTERPRISES, us, we, our) with registered details as below:

PRATI ENTERPRISES
OFFICE NO-24, GROUND, DAYABHAI MANSION, GUNBOW STREET, FORT, Mumbai City, Maharashtra

(Monday to Friday 10 am-8 pm excluding Bank Holidays)

We recommend you to read these Terms and Conditions carefully before making a purchase.

Content & Amendments

We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colors of products not matching the color displayed on your monitor as this depends entirely on the color reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

  • Changes to these terms and conditions
  • Changes to promotions, offers and discounts
  • Changes to content and product information
  • Temporary or permanent withdrawal of the website

Your Representation

You promise that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase the Products. You also promise that all information you have provided is accurate and true. You authorize us to perform validation checks and authorization with the card issuer.

Indemnity

You agree to fully indemnify us, our officers, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these terms and conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.

Your order

Once you have completed your online purchase, we will send an email confirmation containing details of your order. This confirmation means that your order has been received and does not act as acceptance of your order as this is the subject to the following:

  • The product being in-stock and available for delivery
  • The information and pricing being accurate
  • Fraud and identity checks being passed (for which we use 3rd party services)
  • Payment being authorized

Subject to the above, we will dispatch your order and send an email confirmation to let you know it’s on its way. From that time a contract will exist under these terms and conditions.

Pricing

Prices displayed are in INR and inclusive of VAT where applicable.

Where Sale prices are quoted, the normal price will have applied online for at least 28 consecutive days in the last six months.

Whilst we endeavor to ensure all prices are correct at time of publication, we reserve the right to reject an order in case of a material error in the price proposed at the time of order.

Payment

Payment for all orders can be made by a credit or a debit card on the payment page. We accept payment by most major credit and debit cards, including Visa and Master Card.

You should be aware that online payment transactions are subject to validation checks by your card issuer. We are not responsible if your card issuer declines to authorise payment for any reason.

We carry out a standard pre-authorisation check on your payment card at the time you place an order, and the order will not be despatched until payment for the full costs of the order has been authorised. All prices displayed on www.furniturebuff.com are in INR.

Delivery Policy

We are committed to provide the best service possible to our customers, please make sure you read our Delivery Policy.
Orders placed on weekends or holidays are processed the following working day.

All orders are shipped via Registered Post Service. Once your order is shipped we will send you a confirmation email.

We retain ownership and title of the goods we supply to you until we have received the full price for the goods and dispatched your order. Once your order has been dispatched to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by Registered Post Service, you assume full responsibility for and risk in the goods.

Delivery cost

FREE delivery on all orders

Delivery Time 


WE PROVIDE DELIERY IN UK, INDIA & THE REST OF THE WORLD. HOWEVER THERE MAY BE RESTRICTIONS ON SOME PRODUCTS FOR CERTAIN INTERNATIONAL DELIVERY DESTINATIONS, SO PLEASE EMAIL Support@furniturebuff.com FOR CUSTOMER SUPPORt.

IF YOU ORDER PRODUCTS FROM OUR SITE FOR DELIVERY TO ONE OF THE INTERNATIONAL DELIVERY DESTINATIONS, YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES WHICH ARE APPLIED WHEN THE DELIVERY REACHES THAT DESTINATION. PLEASE NOTE THAT WE HAVE NO CONTROL OVER THESE CHARGES AND WE CANNOT PREDICT THEIR AMOUNT.

YOU WILL BE RESPONSIBLE FOR PAYMENT OF ANY SUCH IMPORT DUTIES AND TAXES. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION BEFORE PLACING YOUR ORDER.

YOU MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS OF THE COUNTRY FOR WHICH THE PRODUCTS ARE DESTINED. WE WILL NOT BE LIABLE OR RESPONSIBLE IF YOU BREAK ANY SUCH LAW.

Estimated Delivery Times

Registered Post will deliver to your nominated address between 9am and 5pm Monday to Friday excluding public holidays. Customer orders will be dispatched from our warehouse once payment has been approved from our finance team within 3 business days. Shipping will occur within 7-10 business days, depending on your location and the availability of the stock, however we aim to exceed your expectations so the product may arrive earlier.

We always endeavor to ensure fast and reliable delivery, however sometimes there may be slight delays that are beyond our control. If you need an item by a specific date, we recommend calling the customer support service to confirm delivery times.

If you have not received your parcel within ten working days of ordering or your parcel has arrived damaged, please contact us via our contact us page.

Return Policy

 

We understand that buying furniture online is convenient, but sometimes items just don’t fit your expectations. You may return any item bought online within 30 days of purchase, even items that are on clearance. If for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging.

PRATI ENTERPRISES will Refund or Exchange at any time where goods are:

  • Deemed to be faulty (ie- have a manufacturing fault or defect)
  • Are not ‘fit for the purpose’ that was made known to staff at the point of sale
  • Different to the sample provided, except where natural differences occur within the specific quality bracket.
  • Have obvious defects that were not apparent or brought to the consumer’s attention at the point of sale.
  • In conflict with any other rights provided for by laws of India and Wales

Refund will be provided using the same payment option which the item was purchased with within 7 days after the product is received in the warehouse and return is approved.

The address where returned item has to be sent will be provided separately at your registered email address after receipt of the return request.

Shipping costs are not refunded unless your items are faulty.

Cancellation Policy

Cancellation by you:

Once an order has been placed we are unable to make any changes or cancel your orders.

You can return your order once you have received it, please find further details in our Return Policy

Cancellation by us:
We reserve the right to cancel the contract between you and us if: There is insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit or debit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Complaints

If you find that you are not satisfied with any product or service please contact our Customer Service team at Support@furniturebuff.com. You will receive a written response within 24 hours. We will apply all possible efforts to resolve any complaint within a further 5 working days.

Mistakes in invoices, payments
Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.

Privacy Policy

This privacy policy complies with India and the relevant legislation of India and Wales and describes how PRATI ENTERPRISES collects, uses, stores, shares and maintains customers` personal information when they use our services through our website and explains customers data protection rights.

The data controller for your personal information is:

Georgia Shane,

Address: OFFICE NO-24, GROUND, DAYABHAI MANSION, GUNBOW STREET, FORT, Mumbai City, Maharashtra

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling).

Personal Data we may collect and why

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

  • Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
  • Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
  • Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
  • Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
  • Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We do not store your debit/credit card details.

Cookies

What are Cookies?

We collect information about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

What cookies are used on this Site?

The cookies we and our business partners use on our Site are broadly grouped into the following categories:

  • Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our Site without these cookies. 
  • Analytics – We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyze how well our Site was performing and improve it without these cookies. 
  • User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site. 
  • Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant.

How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Third party cookies

Some of the cookies described in the “What Cookies are used on our Site” section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:

How we use your personal data

We use your personal data for the following purposes:

To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested.

To send you service communications, including in relation to changes to our Terms and Conditions.

We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Terms and Conditions or to any related information.

Direct marketing (including by third parties)
If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services.

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.

Our trusted business partners would also like to use your name, email address, postal address and telephone number to inform you of similar products, services and promotional offers. We will only share your personal data with our partners where you have provided us with your consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of their emails or by contacting us.

To track your usage of our website, communications, products and services
We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.

To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).

To maintain our records and improve data accuracy
As any other business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:

Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

  • sending you marketing communications about our products and services;
  • sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services;
  • conducting marketing research;

Necessary for the performance of a contract and to comply with our legal obligations

It is necessary for us to process your basic contact details, payment details for the performance of the Terms and Conditions. In particular, we rely on this legal ground to:

  • provide you with the products and services;
  • communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the Terms and Conditions or to any related information;
  • provide and improve customer support

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

Necessary for the purposes of our legitimate business interests or those of a third party
It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

  • provide you with products and services that are as useful and beneficial as possible, including by personalizing our contact with you and making sure we tell you about all the offers that are relevant to you;
  • better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);
  • comply with our contractual obligations to third parties;
  • develop and improve our Site to enhance the customer experience;
  • train our staff so that we can provide you with a better customer service;
  • respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
  • to ensure that content from our Site is presented in the most effective manner for you and for your computer;
  • ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

Who we share your personal data with

We may provide your personal data to our suppliers and service providers, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organizations for the purposes of fraud protection.

In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the and such destinations may not have laws which protect your personal data to the same extent as in the. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the, it is treated securely and is protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in our Privacy Policy. We take appropriate steps to ensure that recipients of your personal information are bound to duties of confidentiality and we implement appropriate measures to ensure your personal information will remain protected in accordance with this Privacy Policy, such as standard contractual clauses.

How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law;
  • potential or actual disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

Your Rights

If you are a resident of the Indai, you have the following data protection rights, which you can exercise at any time by contacting us at (email address).

  • The right to access, correct, update or request deletion of your personal information.
  • The right to object to processing of your personal information when it is based on our legitimate interests.
  • The right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.
  • The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
  • If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent
  • The right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.

Account Termination

We may terminate your access to our website at our sole discretion, at any time without noticing you.

You can always terminate your account with us. To terminate your account, please call our customer support services email us at Support@furniturebuff.com. Please provide your name, home address, your phone number and email address where required. You also can click a Termination button in your account settings for your convenience.

Limitation of Liability

PRATI ENTERPRISES, ANY OTHER PARTY (WHETHER OR NOT INVOLVED IN CREATING, PRODUCING, MAINTAINING OR DELIVERING THIS WEBSITE), AND ANY OF PRATI ENTERPRISES OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS OF ANY OF THEM, EXCLUDE ALL LIABILITY AND RESPONSIBILITY FOR ANY AMOUNT OR KIND OF LOSS OR DAMAGE THAT MAY RESULT TO YOU OR A THIRD PARTY (INCLUDING WITHOUT LIMITATION, ANY DIRECT, INDIRECT, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGES, OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION, AND WHETHER IN TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), CONTRACT OR OTHERWISE) IN CONNECTION WITH THIS WEBSITE IN ANY WAY OR IN CONNECTION WITH THE USE, INABILITY TO USE OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE OR THE MATERIAL ON SUCH WEBSITES, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE DUE TO VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THIS WEBSITE OR YOUR DOWNLOADING OF ANY MATERIAL FROM THIS WEBSITE OR ANY WEBSITES LINKED TO THIS WEBSITE

NOTHING IN THIS LEGAL NOTICE SHALL EXCLUDE OR LIMIT PRATI ENTERPRISES LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD; (C) MISREPRESENTATION AS TO A FUNDAMENTAL MATTER; OR (D) ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation change of law, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you and our obligations under these Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Goods.

Applicable Law

THESE TERMS AND CONDITIONS, ITS SUBJECT MATTER AND ITS FORMATION (AND ANY NON-CONTRACTUAL DISPUTES OR CLAIMS) ARE GOVERNED BY LAW of India and Wales. YOU AND PRATI ENTERPRISES AGREE TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF India and Wales.

Severance

If any part of the Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

If you have any questions about these Terms and Conditions, please email us at Support@furniturebuff.com